About Us

We are proud of our record treating anyone with whom we conduct business ethically and with integrity not only as a requirement to meet our legal obligations but as a way of doing business that reflects the whole ethos of the company.

While standards in estate agency and in some property sectors have come under increasing scrutiny, we have not found it necessary to change our business model or our belief in fairness and independence. We aim to ensure that anyone who conducts business with us can be confident that we will act responsibly, as we aim to apply the highest standards to the delivery of the service by adherence to the standards of best practice listed as follow:

  • Conduct business in an honest, fair, transparent and professional manner.
  • Carry out work with due skill, care and diligence, and ensure that our staff have the necessary skills to carry out their respective tasks.
  • Ensure that clients are provided with terms of engagement which are fair and clear. These will meet all legal requirements and relevant codes of practice including reference to complaints-handling procedures including an appropriate redress scheme.
  • Do the utmost to avoid conflicts of interest and, where they do arise, deal with them openly, fairly and promptly.
  • Not discriminate unfairly in any dealings.
  • In all dealings with clients, ensure that all communications (both financial and non-financial subject matters) are fair, clear, timely and transparent.
  • Ensure that all advertising and marketing material is honest, decent and truthful.
  • Ensure that all client money is held separately from other monies in appropriately designated accounts and is covered by adequate insurance.
  • Have adequate and appropriate professional indemnity insurance or equivalent in place that complies with NAEA/ARLA Propertmark requirements.
  • Ensure that it is made clear to all parties with whom are dealing understand the scope of our obligations

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